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Rajanen, M. (2003) Usability Cost-Benefit Models - Different Approaches
to Usability Benefit Analysis. In proceedings of 26th Information
Systems Research Seminar In Scandinavia (IRIS26), Haikko, Finland
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Abstraxt
There are few development organizations that have integrated usability
activities as an integral part of their product development projects. One
reason for this is that the benefits of better usability are not visible
for the management. In this paper the author analyses the characteristics
of some published usability cost-benefit models. These models have
different approach for identifying, approaching and categorizing the
benefits of. All of the analysed models approach the usability benefits
through a cost benefit estimation of user centred design, but none of
the models document every of the three steps of cost-benefit analysis
method. The author argues that none of the analysed models document the
usability cost-benefit analysis method fully. The author also argues that
none of the models identify the business type of development organization
and developed product as a variable to be taken into account when
analysing the benefits of better usability.
Keywords
Usability benefits, cost-benefit models
BibTeX entry
@inproceedings{rajanen2003iris,
author = {Rajanen, Mikko},
title = {Usability Cost-Benefit Models--Different Approaches to
Usability Benefit Analysis.},
booktitle = {26th Information Systems Research Seminar in Scandinavia
(IRIS26)},
year={2003},
organization={IRIS},
location = {Haikko, Finland},
keywords = {Usability benefits, cost-benefit models},
url = {http://www.student.oulu.fi/~mrajanen/IRIS2003_Rajanen.pdf},
}
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